Ticket Refunds

If the client cancels the excursion

The client has the right to cancel the excursion before it starts. Refunds are made minus the actual expenses incurred related to organizing the excursion.

Such expenses may include: transport booking, guide services, museum tickets, boat tickets, payment system commissions and other expenses that have already been paid by the organizer.

Cancellation 48 hours or more in advance

If the excursion is cancelled 48 hours or more before the start, we refund 100% of the amount paid, except for already issued non-refundable tickets, hotels and other actual expenses incurred.

If the expenses for the order have already been incurred in full, the refundable amount may be 0 rubles.

Cancellation less than 48 hours in advance

If cancelled less than 48 hours before the start of the excursion, the refund amount is calculated individually taking into account the expenses already incurred.

- Up to 24 hours before the start of the excursion, 70% of the ticket price may be refunded.

- Up to 3 hours before the start of the excursion, up to 50% of the ticket price may be refunded.

- Less than 3 hours before the start of the excursion, no money is refunded.

If the organizer cancels the excursion

If the excursion is cancelled at the organizer's initiative, the client is refunded 100% of the amount paid, or, by agreement, rescheduling to another date is offered.

Museum tickets, boats and third-party services

Museum tickets, boat tickets, event admission tickets, transfers and other services arranged with third parties may be non-refundable after they are issued in ticketing systems.

If such tickets have not yet been issued, a refund or date change is possible by agreement with the organizer.

Changing the tour date

Changing the tour date is possible only upon agreement with the organizer and subject to availability.

For tours with museum tickets, boats, and third-party services, rescheduling is possible only before the relevant tickets are issued.

How to request a refund

To request a refund, you must send an application to the company's email - info@leningrad-tours.ru with the email subject "CANCELLATION".

In the application, please specify:

• client's full name;
• order number;
• tour date;
• contact phone number;
• bank details for the refund.

Refund period

Refunds are processed within 10 calendar days from the receipt of the application and the necessary data for the refund.

The time for the funds to be credited to the client's account depends on the bank that issued the card or services the account.